Returns & Shipping

 

At Zantriel, we strive to make your shopping experience as smooth as possible. Below you will find information about our delivery and returns process:

Delivery:

Processing Time: All orders are processed within 24 hours, except during weekends and holidays.
Shipping: The estimated delivery time is 7-14 days, depending on your location and any delays with the shipping companies.
Track Orders: Once your order has been shipped, you will receive a tracking number via email so you can follow the status of the package.

Returns:

60-day money-back guarantee: We want you to be completely satisfied with your purchase. That's why we offer a 60-day money-back guarantee on all products, as long as they are unopened and in their original packaging.

Return process: If for any reason you are not satisfied with your purchase, you can contact our customer service within 60 days of receipt to request a return label. If your order meets the return conditions, we will accept the return;

For hygienic reasons, you cannot return opened cosmetics and underwear.
Refund: Once we have received and checked your returned product, we will refund the full purchase price within 3 working days, excluding any shipping costs.

If you have any further questions or need assistance with returns, please do not hesitate to contact our customer service. We are here to help you!

 

Complient by UK law: link

3rd Floor Suite, 207 Regent Street, London, England, W1B 3HH

VLADAR GROUP LLP: OC454967

E-mail: help@zantriel.com
Telephone: +447428422383